ONLINE STORE REGULATIONS
I. Definitions
Regulations – these regulations, governing the rules for using the service.
Store – an online store run by the Seller at www.ace-warsaw.pl.
Seller – Jan Michalak Ace Warsaw, ul. Obrońców 39, 05-091 Ząbki, NIP: 5223269813, REGON: 526316204, kontakt@ace-warsaw.pl, tel. 533733681.
User – any entity using the Services of the Website.
Consumer – a natural person making a purchase for purposes unrelated to business activity.
Entrepreneur – an entity making a purchase for profit or related to business activity.
User account – an electronic service enabling the use of additional features of the Website.
Website – the Store's website available at www.ace-warsaw.pl.
Goods – movable property, physical product.
Digital content – data provided in digital form, without a tangible medium.
Digital service – a service enabling work with or interaction with digital data.
Product – all services, content, and goods available in the store.
Content – text, graphic, and multimedia elements published on the website.
II. General provisions
Contact with the Seller: kontakt@ace-warsaw.pl, tel. 533733681.
The Seller provides a chat feature enabling continuous correspondence.
The Regulations are continuously available on the Store's website.
Acceptance of the Regulations is voluntary, but necessary for concluding a contract.
The User is obliged to comply with the Regulations.
Services are provided in Polish.
Information on the Website constitutes an invitation to enter into a contract.
Services within the Website: online sales (paid), newsletter (free), contact form and chat (free), payment processing (free).
The assortment includes clothing, footwear, and accessories.
Products come from the secondary market and are verified for authenticity.
Access to the website may be limited during technical maintenance.
Irregularities should be reported by email or phone.
User opinions are their private opinions and are not verified by the Seller.
It is forbidden to publish unlawful content.
III. Product information
Product information constitutes an invitation to enter into a sales contract.
The Seller takes due care to ensure that the information is reliable and up-to-date.
Product photographs reflect their actual appearance.
Products are used and may show signs of prior use.
V. Technical requirements
Internet access.
Up-to-date browser (Chrome, Firefox, Edge, Safari) with JavaScript support.
Software for PDF files.
Active email address.
Acceptance of cookies.
VIII. Payment and delivery terms
Prices are given in PLN and include taxes.
Available payment methods: cash on delivery, bank transfer, card, BLIK, installments.
Payment operator: Przelewy24.
Delivery costs are borne by the User (unless otherwise agreed).
Date of publication of the regulations: 14.11.2025
Form Templates
Attachment No. 1 — Contract withdrawal form
……………………………………………………………… (city/town), date …………………………………………
……………………………………………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………………………………………
(full name, user address, email address)
Seller's details
Jan Michalak Ace Warsaw
ul. Obrońców 39, 05-091 Ząbki
kontakt@ace-warsaw.pl
Statement of withdrawal from the contract
I hereby declare my withdrawal from the contract of sale of the following products:
……………………………………………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………………………………………
Date of receipt / order:
……………………………………………………………………………………………………………………………………………………………………………………………………………………
Order number:
……………………………………………………………………………………………………………………………………………………………………………………………………………………
………………………………………………………………
signature of the declarant
(only if the form is sent in paper version)
Attachment No. 2 — Complaint form
……………………………………………………………… (city/town), date …………………………………………
……………………………………………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………………………………………
(full name, user address, email address)
Seller's details
Jan Michalak Ace Warsaw
ul. Obrońców 39, 05-091 Ząbki
kontakt@ace-warsaw.pl
Product complaint
I hereby inform that the product purchased by me on ……………………………………………………………… is not in conformity with the contract.
Description of non-conformity:
……………………………………………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………………………………………
Product subject to complaint:
……………………………………………………………………………………………………………………………………………………………………………………………………………………
Order number:
……………………………………………………………………………………………………………………………………………………………………………………………………………………
In view of the above, I demand:
- exchange of the goods for a new one*
- free repair of the goods*
- price reduction of the goods*
- withdrawal from the contract and refund of the price of the goods*
………………………………………………………………
signature of the complainant
(only if the form is sent in paper version)