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FAQ
01Are the products on your website authentic?
Yes, all products offered on our website are 100% original. Each product undergoes detailed verification. We include a certificate of authenticity with every order, confirming the product's originality.
02How quickly do you ship packages?
Orders are fulfilled within a maximum of 7 business days. We make every effort to prepare and ship each package as quickly as possible, while maintaining the highest standards of quality and product authenticity.
03Do you source items on demand?
Yes, upon customer request, we can source selected models that we do not currently have in stock. The fulfillment time for such an order is 3 to 14 days, as the products must first arrive at our facility from an external supplier.
04Where do you source authentic products from?
Our products come from reliable sources, mainly from individuals who acquired them through official raffles or releases – especially in the case of limited-edition models that are no longer available in retail. Each item is thoroughly checked by us before being added to the offer. Some pairs travel a very long way to reach your hands – all so that you can purchase unique and 100% authentic products.
05How long have you been in business?
We have been on the market for over 6 years. From the beginning, we have been creating a place like ACE Warsaw – where we provide original products at great prices.
06Are you a legally registered company?
Yes, we operate as a fully registered and legally functioning company. Our VAT ID is 5223269813, which confirms our business activity in Poland. Our company operates in accordance with applicable laws and industry standards, so you can be confident about the transparency and reliability of our services.